Not able to sign in

Troubleshooting and guides for managing your ZModeler3 account and licenses.

Moderator: Oleg

Not able to sign in

Postby thekkeith55 » Sat Apr 29, 2017 7:23 pm

Posts: 1
Joined: Thu Aug 13, 2015 1:02 pm

Re: Not able to sign in

Postby Oleg » Mon May 01, 2017 4:11 am

the "platform password" in ZModeler is not your account password - it is a password you specify on "My computers" page when you pick your platform in a list there. I don't know your platform ID, but one of platform IDs on your account seems to be successfully logging in today, so I expect it to be able to download and install license key. let me know if problem persist.
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