New Platform ID after Windows 10 Creator Update

Troubleshooting and guides for managing your ZModeler3 account and licenses.

Moderator: Oleg

New Platform ID after Windows 10 Creator Update

Postby KingScania » Thu Jul 13, 2017 4:45 am

Hello Oleg. I am having kind of a problem.
My Windows 10 installed the Creator Update today, and after seeing something i really wanted to check out in Zmodeler, the program startet and said i had a free 14 day trail, after activating it, my platform ID was different than prior to the windows update.

What shall i do?`
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Re: New Platform ID after Windows 10 Creator Update

Postby Oleg » Thu Jul 13, 2017 4:56 am

Hi.
You have probably updated ZModeler too, as it has a slightly modified platform identification routine, it is Ok for platform ID to get changed. In such a case, you should remove your old platform ID in account and add your new platform ID. Then you will be able to activate your paid license for this platform.

As you have already activated trial license, this platform ID will appear on your account with trial license. It is preferable to revoke trial license and install your paid license. You should specify your account name and platform password in ZModeler, so it can download and install license.
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Re: New Platform ID after Windows 10 Creator Update

Postby KingScania » Thu Jul 13, 2017 5:01 am

Oh, okay. Yeah, i updated Zmod before i tried some ATS stuff. Thats good, i need to tell this to my buddies aswell.
Is it right that the trial cant import and export?
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Re: New Platform ID after Windows 10 Creator Update

Postby Oleg » Thu Jul 13, 2017 5:07 am

trial is absolutely identical to paid license and can import/export as well. Also, i've pruned old accounts and old platforms/trials, so it is quite likely for users to get new trial license.
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Re: New Platform ID after Windows 10 Creator Update

Postby KingScania » Thu Jul 13, 2017 5:13 am

I couldnt export. lol

I moved my paid license over to my new platform without problems, so case closed, i'd say.

Thanks for your clarification Oleg, and your fast help. I really appriciate it :)

Best regards, Manu.
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Re: New Platform ID after Windows 10 Creator Update

Postby _cp_ » Thu Jul 13, 2017 10:15 am

Uh, I finally managed to use a trial serial key after platform ID change, but I can't use my old key anymore.
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Re: New Platform ID after Windows 10 Creator Update

Postby Oleg » Sat Jul 15, 2017 12:04 am

you need to activate your old license for the new platform ID (different license key will be issued). then configure your platform ID to access account by enabling log in option and setting password for your platform in account; then specify your account name and platform password in ZModeler - it will download license that is active for a given platform currently.
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Re: New Platform ID after Windows 10 Creator Update

Postby _cp_ » Sat Jul 15, 2017 9:21 am

Oleg wrote:you need to activate your old license for the new platform ID (different license key will be issued).


I can't do it, because Zmodeler throws a Failed notification when i'm trying to apply old code to a new platform ID.
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Re: New Platform ID after Windows 10 Creator Update

Postby Oleg » Mon Jul 17, 2017 2:46 am

you should not try to install old "license key", as it is constrained to platform ID it was issued for. You should activate license in account for correct platform ID, so you have a license key with correct destination platform ID coded in it. ZModeler will accept license key matching its platform ID only.
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